Helpdesk

With a team of experienced engineers, Converged Communication Solutions are ideally placed to provide comprehensive support and helpdesk services to our clients - allowing them to concentrate on what they're good at: their business.
Our emphasis on customer service means that you can expect a timely response to any issue and frequent updates on our progress in dealing with your issue.
 

24/7 Helpdesk: +88 09666 666 666 or helpdesk@office.bdcom.com

 

Helpdesk FAQs:

  • I'm having connection problem. What should I do?
  • Why do my internet speeds vary slowly?
  • How do I test my internet speed?
  • Do I need internet security software?
  • How can I configure my wireless home network?
  • How do I set up my SMILE email account?
  • How can I check my email from any location with an internet connection?
  • I get a lot of junk/spam email, what can I do about it?
  • I think I received a phishing email. What should I do?
  • I am able to connect to websites, but I receive an error when I try to send or receive email.
  • Why am I receiving an email that says I am over my package?
  • I am receiving an email stating that my message was not delivered.
  • Why can't I see my saved emails when I access my Webmail?
  • How can I have more than one computer on my SMILE internet connection?
  • I want to get my internet speed closer to the optimum speed for my service level. Is there anything I can do to improve my internet connection's performance? 

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